With NetByte's ACCS Team you can leave the worry to us ...

NetByte Insight™ Clients benefit from immediate access to our dedicated ACCS Teams. Each team consists of an Account Executive, Consulting Engineer, Cybersecurity Expert, and a Site Reliability Engineer. Together, they proactively address any challenges that emerge within your organization, ensuring swift engagement of the necessary resources during any issue. Not only are they on hand for troubleshooting, but this team also offers design and architectural advice. Your Account Executive serves as your primary contact for virtually any concern, streamlining communication and ensuring you always know who to reach out to.

On a weekly basis, Account Executives conduct meetings to present detailed reports on all infrastructure managed by NetByte Insight™. These sessions address new challenges and review ongoing tickets. Additionally, NetByte Insight™ Clients receive both quarterly and annual reports. These NetByte Insight™ Infrastructure Summaries^© cover infrastructure details, usage patterns, alerts, issues, software updates, and results from regulatory compliance audits -- all reports can be accessed in real time through the Dashboard.

Full Stack Monitoring

We monitor everything, so that we can watch everything. The ACCS Team monitors alerts for your managed infrastructure throughout the day, and at night, our NOC and SOC Teams take over. We're always watching, ready to respond.

Detailed Summaries

The ACCS Team ensures your Infrastructure Summaries are prepared each morning. All data points from your infrastructure (RMM and SIEM), are passed to ExplainIT! and after verifying the data, post the report to get you prepared for the day.

Troubleshooting

The ACCS Teams swarm on issues, ensuring a prompt response and that the appropriate resources are engaged. By swarming, the ACCS Teams put more eyes and brain power on your issue quicker, resulting in lower recovery times, and faster deployments.

Remote Management

NetByte Insight handles secure remote management, allowing the ACCS Teams to respond to issues in real time. The ACCS Team is often the one notifying Infrastructure Teams of issues.

Weekly Reviews

Understanding that you cannot fix an issue without knowing about the issue, the ACCS Team goes over logs, metrics, and stats to ensure your network is as optimized as possible. Your ACCS Team will schedule weekly reviews to cover projects, open issues, security bulletins, and have an open discussion about the environment.

Network Monitoring

ExplainIT!™ will help monitoring your network. Built into the Always on Remote Workforce is an impressive monitoring solution that visually depicts your network in real time, and monitors for issues with your devices.

Frequently asked questions

Some of the more common questions received.

Can AI really tell me how to do networking?

AI and ExplainIT!™ are not meant to replace a networking engineer. It is meant to give you steps, possible solutions, and analysis of the information pulled from the monitoring software.

How accurate are ExplainIT!™'s responses?

Our testing has shown results to provide 98.4% accurate information. Again, ExplainIT!™ is meant to assist, not replace, so this is remarkable high results for what the intention of the LLM is.

Is the LLM running ExplainIT!™ shared?

For Enterprises no. The website demo is a different shared database. During the setup phase of the project, NetByte.AI collects information about the client's network, including device types, manufactures, etc. and then trains the LLM on the Enterprises specific devices. This allows for robust, intelligent responses that are meaningful. Each LLM used to run the solution is private to the Enterprise and SOC2 Compliant.

Can I ask follow up questions to ExplainIT!™'s responses?

Yes. All responses from the LLM have a "ExplainIT!™" button next to the response. Clicking this button opens a chat that allows you to ask follow up and clarifying questions. ExplainIT!™ is as natural as having a conversation with a co-worker, it has just been expertly trained on all things networking.

Does this have strong security?

Yes. NetByte.AI's solution is combination of several solutions to give the AI engine all of the information it needs to produce an intelligent response. All solutions are SOC2/HIPAA/HITRUST certified solutions and can be run in Azure for Government.